Refund policy

Last Updated: July 2026

At Huivora, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we provide a return process according to the conditions outlined below.

This Return & Refund Policy explains eligibility requirements, return procedures, refund processing, and related information.

1. Return Period

Huivora accepts return requests within:

30 days from the date your order is delivered.

Customers must contact us within this period to request a return.

Return requests submitted after the 30-day return period may not be accepted.

2. Return Conditions

To be eligible for a return, products must be returned in:

New, unused, and resalable condition.

Returned items must meet the following requirements:

  • The product has not been worn or used.
  • The product has not been washed, cleaned, or altered.
  • The product has no stains, odors, makeup marks, pet hair, or signs of use.
  • Original packaging, labels, and included accessories must be maintained when applicable.
  • The product must be suitable for resale.
  • Order information or proof of purchase must be provided.

Customers may inspect products after receiving them, but items that show signs of use may not qualify for a refund.

3. Products That Cannot Be Returned

Returns may not be accepted for products that:

  • Have been worn or used.
  • Have been washed or cleaned.
  • Are damaged due to improper handling or care.
  • Have missing tags, packaging, or accessories.
  • Are returned after the 30-day return period.
  • Cannot be verified as purchased from Huivora.

4. How to Request a Return

To start a return request, please contact Huivora Customer Support:

Email:
info@huivora.shop

Please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos of the product condition if requested

Our customer support team will review your request and provide return instructions.

Please do not send products back before receiving return approval.

5. Return Shipping Costs

Customer Preference Returns

For returns caused by:

  • Change of mind
  • Incorrect size selection
  • Personal preference
  • Ordering the wrong color or style

The customer is responsible for return shipping costs.

Product Issues

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please contact us with supporting information.

Huivora will review the issue and provide an appropriate solution.

6. Refund Process

After the returned product is received and inspected, Huivora will send a confirmation regarding the refund status.

Approved refunds will be issued to the original payment method.

Refund processing time:

5–10 business days

after refund approval.

Please note that banks, credit card companies, and payment providers may require additional time to complete the transaction.

7. Refund Amount

Approved refunds generally include:

  • Product purchase price

Original shipping fees are not refundable unless:

  • The item received was damaged.
  • The wrong item was sent.
  • The issue was caused by Huivora.

8. Exchanges

Huivora currently does not provide direct exchanges.

If you would like a different color, style, or product, please return the original item according to this policy and place a new order.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within:

7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos showing the problem

We will review your request and assist with the next steps.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

11. Contact Information

Huivora Customer Support

Email:info@huivora.shop

Phone:+1 602-782-7107

Business Hours:Monday to Saturday 11:00 AM – 6:00 PM Eastern Time (USA)